Return & Refund Policy
- Each of our products benefits from a 30-Day Money-Back Guarantee.
- You have 30 calendar days to request the return of a product from the date you receive it.
- To be eligible for a return, a product must be returned unused and in the same condition that you received it.
- For instructions on how to return your product, please email firstname.lastname@example.org. All return requests will be responded to within 2 working days.
- Unless defective, you are responsible for the costs of returning the product to us. We recommend you use a recorded delivery service to confirm that the product is received by us and purchase appropriate insurance cover as you are liable for any loss, or damage to, the product while it’s being returned to us.
- Once received, we will acknowledge receipt of your product and inspect it within 2 working days.
- We will initiate a refund to your original payment method within 7 working days. If defective, we will also refund any reasonable costs you incur in returning the item to us, subject to being provided with evidence of such costs if requested.
- If your product is not returned unused and in the same condition that you received it, we may return the product to you at your expense. Alternatively, we reserve the right to deduct an amount from the final refund, representing the reduction in value.
- Your statutory rights are unaffected.